When you call, visit, or lodge an enquiry through the NAWMA website, you’re connecting with a local member of our Customer Experience Team.
That’s what makes us different.
We think customer experience should be personal. When you get in touch, you’ll deal with a real person who knows the local area and the services we provide, not an automated system or an overseas call centre.
A Familiar Face or Voice Every Time
Our Customer Experience Team consists of Gatehouse attendants at the Edinburgh North and Pooraka Resource Recovery Centres and Customer Experience Operators based in our Edinburgh Head Office.
The consistency within our team means you’ll speak with someone who understands your enquiry and can help you quickly and efficiently.
Together, our team brings more than 50 years of combined industry knowledge and experience across all things waste and resource recovery.
How Can We Help?
Our team is here to help with:
- Hard Waste enquiries
- Kerbside bin information and support
- Waste and recycling education
- General waste and resource recovery information
- Site and disposal guidance
- Community support and assistance
If you are unsure about anything, just ask!
Local Knowledge. Real Support.
Whether you’re visiting our site, calling our office, or contacting us online, you can feel confident knowing you’ll be speaking with a real person who genuinely wants to help. Living and working in the area ourselves, we understand the challenges residents and businesses face.
View our Customer Experience Charter here.
For feedback or complaints regarding NAWMA services.
