Did We Miss Your Bin?

If we missed your bin on collection day, our contractor will usually pick it up within 24 hours of you contacting us. Some reasons why bins can be missed include:

  • a vehicle blocked access
  • the bin was too full
  • the bin was contaminated (for example, food waste in a yellow-lid recycling bin)
  • the bin was not on the kerbside before 7am.

Sometimes our contractor will leave a sticker on your bin explaining why it was missed.

To report a missed collection, please contact the
NAWMA Customer Service team on 1800 111 004